Support
Find answers to common questions about using Loyalty, from collecting stamps to redeeming rewards.
Frequently asked questions
How do I collect stamps?
Open your Loyalty card and show your QR code to the business. A member of staff will scan your code and your stamp will be added instantly.
How do I redeem a reward?
When you have earned a reward on your Loyalty card, simply let the business know you would like to redeem it and show your QR code. The business will confirm the reward has been used.
Where can I see my Loyalty cards?
All of your Loyalty cards are stored in your account. You can view your stamps, available rewards and participating businesses from your dashboard.
Why has my stamp not appeared?
Stamps are usually added instantly. If your card does not update straight away, refresh the page or check again after a few moments.
Can I have Loyalty cards for multiple businesses?
Yes. You can collect stamps and earn rewards from different businesses. Each business has its own Loyalty card, so your stamps and rewards stay separate.
I own a business. How do I create a Loyalty card?
Create a business account, add your business details and set up your digital Loyalty card with your own stamps, branding and reward.
Can my staff add stamps and redeem rewards?
Yes. Businesses can invite staff members and control what they have access to. Staff can be given permission to scan customers, redeem rewards, manage rewards, manage other staff members or view business insights.
Do customers need a physical card?
No. Loyalty is completely digital, so customers can collect stamps and redeem rewards without carrying a paper or plastic card.
Need more help?
If you still need help, email us at support@yalty.co.uk.